Clarity over complexity
Every feature must reduce cognitive load, not add to it. If an insight cannot be explained in one sentence, we have not finished building it.
About
Building the context layer for modern operations
Lumen was founded on a simple observation: teams do not need more dashboards. They need the connections between the tools they already use.
Our story
In 2023, our founders spent months inside mid-market companies watching operations teams manually reconcile data across Salesforce, NetSuite, Mixpanel, and Zendesk. The pattern was always the same — skilled people spending hours gathering context instead of acting on it.
Lumen started as an internal tool to connect those systems and surface what changed overnight. When early customers reported saving 10+ hours per week, we knew the problem was universal. Today, Lumen serves operations teams across healthcare, logistics, financial services, and SaaS — connecting CRM, ERP, and product analytics into a single intelligence layer.
We are headquartered in San Francisco with a distributed team across the US and Europe. Backed by leading enterprise software investors, we are building the infrastructure layer that every multi-system company will need.
Our values
Trust through transparency
Our customers run regulated businesses. Every output links to source data. No black boxes, no unexplainable scores.
Ship value, not features
We measure success by customer outcomes — hours saved, issues caught early, decisions made faster — not by feature count.
Leadership team
James Okoro
CEO & Co-founder
Previously VP Product at a Series C analytics company. Built data platforms for Fortune 500 operations teams.
Priya Sharma
CTO & Co-founder
Former engineering lead at Stripe. Expert in distributed systems and enterprise API integrations.
Elena Rodriguez
VP Customer Success
15 years in B2B SaaS customer success. Led onboarding programs for 200+ enterprise accounts.
Marcus Kim
VP Engineering
Built ingestion pipelines at Datadog. Focused on reliability and performance at scale.
Want to help build the context layer?
We are hiring across engineering, design, and customer success.