Features
Lumen is not another dashboard. It is a context engine that connects your stack, monitors for change, and delivers intelligence your team can trust.
Lumen builds a living model of your business by connecting accounts, deals, users, and transactions across CRM, ERP, and product systems. Entity resolution ensures the same customer is recognized everywhere — even when IDs differ.
Relationships update in real time as source systems change. Your team gets a single source of operational truth without migrating data.
Configure monitors for pipeline velocity, product usage thresholds, forecast variance, and compliance gaps. Lumen watches continuously and flags anomalies before they escalate into quarterly surprises.
Signals are ranked by severity and business impact, so your team focuses on what matters today — not everything that changed overnight.
Every insight links directly to source records. When Lumen flags a stalled deal or usage drop, your team sees the full reasoning: which systems contributed, what changed, and when.
No black-box scores. Leaders and ICs alike can verify findings and act with confidence.
Role-based daily and weekly briefings replace manual status prep. Sales ops gets pipeline summaries. CS gets at-risk accounts. Engineering gets sprint blockers — all sourced and timestamped.
Briefings deliver via email, Slack, or the Lumen workspace on a schedule you control.
Route alerts to the right person based on account ownership, escalation policies, and urgency. Integrate with Slack, email, and PagerDuty so critical signals reach the team that can act.
Snooze, acknowledge, and resolve alerts with full audit history for post-incident review.
Every output, alert, and data access event is logged with timestamps and source references. Export audit logs for compliance reviews and internal governance.
SOC 2 Type II certified with configurable data retention and role-based access controls.
We will walk through Lumen using scenarios relevant to your team and stack.