Frequently Asked Questions

You can request a viewing directly from any property listing page by clicking "Request Viewing", or complete our online viewing form. Alternatively, call our office on +44 20 7123 4500 and we will arrange a convenient time. Viewings are typically available Monday to Saturday.

Our sales fees are competitive and transparent, typically charged as a percentage of the final sale price upon successful completion. We offer sole agency and multi-agency options, and all fees are explained clearly in your terms of business before you instruct us. There are no upfront listing fees.

On average, properties that are priced correctly and well-presented receive an offer within 4 to 6 weeks. The full process from instruction to completion typically takes 12 to 16 weeks, depending on the chain, survey results, and solicitor progress. We work proactively to minimise delays.

An agreement in principle (AIP) is a statement from a lender indicating how much they may be willing to lend you, based on a preliminary assessment of your finances. It is not a guaranteed offer but demonstrates to sellers that you are a serious buyer. We recommend obtaining an AIP before making offers.

Under the Tenant Fees Act 2019, letting agents in England may only charge permitted fees, including rent, a refundable tenancy deposit (capped at five weeks' rent where annual rent is under £50,000), a refundable holding deposit (capped at one week's rent), and certain default fees. We provide a full breakdown before you sign any agreement.

All tenant deposits are registered with an approved government-backed tenancy deposit protection scheme within 30 days of receipt. You will receive confirmation of registration along with prescribed information about how your deposit is protected and how disputes are resolved at the end of your tenancy.

Yes. We provide free, no-obligation market appraisals for vendors and landlords. A local expert will visit your property, assess its condition and location, and provide a detailed valuation report based on comparable sales and current market conditions. Book online or call us to arrange an appointment.

Horizon Estates operates across London, the South East, and selected regional cities including Manchester, Bristol, Edinburgh, and Leeds. Our rural and country property team covers the Midlands, Cotswolds, and South West. Contact us to confirm coverage for your specific area.