Privacy Policy

Horizon Estates Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website or services.

1. Information We Collect

We may collect the following types of personal data:

• Contact details such as name, email address, phone number, and postal address
• Property preferences and search history on our website
• Financial information relevant to mortgage or tenancy applications (with your consent)
• Technical data including IP address, browser type, and cookies

2. How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide property-related services
• Arrange viewings, valuations, and manage transactions
• Send relevant property alerts and market updates (where you have opted in)
• Improve our website and customer experience
• Comply with legal and regulatory obligations

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your data on the basis of consent, contractual necessity, legitimate interests, or legal obligation, depending on the purpose of processing.

4. Data Sharing

We may share your information with trusted third parties including solicitors, mortgage brokers, referencing agencies, and property portals, solely for the purpose of delivering our services. We do not sell your personal data to third parties.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Client records are typically retained for six years after the end of a business relationship.

6. Your Rights

You have the right to access, rectify, erase, restrict, or object to the processing of your personal data, and to data portability where applicable. You may also withdraw consent at any time. To exercise your rights, contact us at privacy@horizonestates.co.uk.

7. Cookies

Our website uses cookies to improve functionality and analyse usage. You can manage cookie preferences through your browser settings. See our cookie notice for further details.

8. Contact Us

For privacy-related enquiries, contact our Data Protection Officer at Horizon Estates Ltd, 45 Kingsway, London WC2B 6TP, or email privacy@horizonestates.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).